Heavy equipment manufacturers are often faced with the “necessary evil” of processing dealer returns. The topic is never one eagerly discussed as it adds costs to a manufacturer’s bottom line, while at the same time taking up valuable warehouse space, warehouse personnel, and office personnel. Too often, these returns are processed only when time and labor availability permit, or in a rush at the end of the month.
Pierce has excelled at establishing and managing dealer returns programs for its customers for more than 60 years. Our experience allows our customers to see benefits such as reduced costs, improved customer service levels with their dealers, a faster turn time in the processing of returns and increased capacity within their warehouse.
A few years ago, For one major heavy-duty trucking manufacturer, Pierce began processing dealer returns for a major heavy-duty trucking manufacturer. Once the process was in place, the customer recognized how beneficial the idea of using a 3PL provider, such as Pierce, is for their company and their brand.
Due to the program’s success, we began repackaging all returned parts arriving in damaged packaging into new boxes and bags with the customer’s logo. Pierce provides 100% inspection of any repackaged part to verify the part number and to ensure the product is in acceptable condition for repacking. If the inspected part isn’t in acceptable condition or the dealer has sent the wrong part, those parts are then rejected by us. Over the years, Pierce has also launched similarly successful returns programs for other manufacturers of agricultural, construction and other variations of heavy equipment.
If your company often discusses the hassle of processing returns in house, Pierce would welcome the opportunity to discuss your current returns program with you to determine if utilizing Pierce might be a better option. Contact us today!